Privacy Policy

At MyPawPrints, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your information when you use our website and services.

What Information We Collect and Store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order.

We’ll also use cookies to:

Keep track of cart contents while you’re browsing our site.
Keep track of our designs you’ve selected

When you purchase from us, we’ll ask you to provide information including:

Your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password.

We’ll use this information for purposes such as:

Sending you information about your account and order.
Responding to your requests, including refunds and complaints.
Processing payments and preventing fraud.
Setting up your account for our store.
Complying with any legal obligations we have, such as calculating taxes.
Improving our store offerings.
Sending you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

Customer Images and Design Preferences

We accept customer images and design preferences to create custom-designed products. These images and data will be kept solely for the purpose of designing your products. Upon request, these images and data can be removed from our records. We will retain them until they are requested to be removed.

How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address, and billing, shipping addresses, and design data.

Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Designers can access:

Order information like what was purchased, when it was purchased, and where it should be sent.
Customer information like your name, email address, and billing and shipping information.
Design requests including any images provided to MyPawPrints

Our team members have access to this information to help fulfill orders, process refunds, and support you.

What We Share with Others

We share information with third parties who help us provide our orders and store services to you; for example:

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at [Your Contact Information]. We are here to help and ensure your privacy is protected.